Refund Policy

ZHANG BIN ("we," "us," or "our") operates the website https://qrcode-generator.shop/ (the "Service"). This Refund Policy explains our policy regarding refunds for download package payments and other charges related to your use of our Service.

We are committed to providing excellent service and customer satisfaction. Please read this policy carefully to understand your options regarding refunds.

1. General Refund Policy

Once a payment for the 100-download package has been processed and the downloads have been made available, it is generally non-refundable. This policy reflects the digital nature of our Service and access provided after payment confirmation. The exceptions in Section 2 and mandatory consumer rights in Section 9 apply.

• One-Time Purchase: The 100-download package costs $4.49 USD for 100 PNG downloads. Applicable taxes and the total are shown at checkout.
• Unused Downloads: We generally do not provide pro-rated refunds or cash redemption for unused downloads, subject to the exceptions and consumer rights below. Unused paid downloads do not expire.

2. Exceptional Circumstances

In very limited circumstances, we may consider refund requests on a case-by-case basis. These exceptional circumstances may include the following. This list does not limit any mandatory remedies available under applicable law:

• Technical Issues: If our service experiences extended technical problems that prevent you from accessing core features for more than 72 consecutive hours, and we are unable to resolve the issue.
• Missing Downloads: If a confirmed payment does not provide the purchased downloads and we cannot restore access.
• Billing Errors: If you were charged incorrectly due to a technical error on our part (such as duplicate charges or incorrect billing amounts).
• Unauthorized Charges: If you can demonstrate that charges were made to your account without your authorization.
• Service Discontinuation: If we discontinue the service with less than 30 days' notice.

3. One-Time Purchases and Continued Access

The 100-download package is purchased once and has no automatic renewal or recurring billing. Unused downloads remain available without an expiry date, subject to the payment dispute and refund provisions in this policy. Contact [email protected] if you need help accessing your purchase or requesting a refund.

4. Free Downloads and Promotional Offers

The daily allowance of 3 free downloads does not require payment and does not automatically convert into a paid purchase. If we offer promotional pricing in the future, the same refund policy, exceptions and mandatory consumer rights will apply. Promotional package purchases do not renew automatically.

5. Payment Disputes and Chargebacks

If you dispute a charge with your payment provider or bank:

• Contact Us First: We encourage you to contact us directly before initiating a chargeback or payment dispute.
• Download Access: A payment dispute may place the remaining downloads from the disputed order on hold while the issue is reviewed. Other packages and the daily free allowance remain separate.
• Resolution Process: We will work with you and your payment provider to resolve any legitimate billing disputes.

6. How to Request a Refund

If you believe your situation qualifies for a refund under Section 2 or applicable consumer law:

• Contact Support: Email us at [email protected] with "Refund Request" in the subject line.
• Required Information: Include your purchase email, package details and Creem receipt or order number, and a detailed explanation of your situation.
• Response Time: We will review your request and respond within 3 business days.
• Documentation: You may be required to provide additional documentation to support your refund request.

7. Refund Processing

If a refund is approved or required by applicable law:

• Processing Time: We will arrange approved refunds promptly through Creem and within any applicable legal deadline. The time for funds to appear depends on your bank or payment provider.
• Refund Method: Refunds will be issued to the original payment method used for the package purchase.
• Download Access: A completed full refund removes the remaining downloads from the refunded order.
• Currency: Refunds will be issued in the same currency as the original payment.

8. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Effective Date." Changes to this policy will not affect refund requests submitted before the change took effect.

9. Consumer Rights

This policy does not affect your statutory rights as a consumer under applicable local laws. In some jurisdictions, you may have additional rights regarding digital services and one-time purchases that cannot be waived by this policy.

Purchases through Creem are also subject to the Creem Buyer Terms, including any applicable withdrawal rights and procedures. You may also contact Creem buyer support about your order.

10. Contact Us

If you have any questions about this Refund Policy or need to request a refund, please contact us at:

• Email: [email protected]
• Subject Line: Use "Refund Request" for refund inquiries or "Refund Policy Question" for general questions
• Response Time: We aim to respond to all inquiries within 3 business days